First, please check your spam or junk mail folder, as confirmation emails may occasionally end up there.

If you still can’t find the email, please contact our customer support team at support@zyra-living.com. We’ll be happy to assist you.

We’re sorry to hear that. Please contact our customer service team at support@zyra-living.com and include:

• Your order number
  
• A clear photo of the issue
  

Once verified, we will arrange a replacement or refund as quickly as possible.

In these cases, ZYRA LIVING will arrange a replacement or refund as quickly as possible. In this case, we will cover the return shipping costs.

Changes or cancellations are possible up to two hours after the order has been placed.

Please contact us as soon as possible and include your order number.

After this timeframe, we can no longer guarantee changes or cancellations, as the order may already be in processing or shipment. We will, however, do our best to assist where possible.

We’re sorry for the inconvenience. Please note that:

• Orders are usually processed within 1–2 business days
  
• Delivery typically takes 6–8 business days, depending on the destination (including the United States)
  

If these timeframes have passed, please contact our customer service team. We’ll be happy to check the status of your order.

Shipping costs are $10 USD per order.

We offer free shipping on all orders over $50 USD.

Shipping costs are always clearly shown during checkout before completing your purchase.

ZYRA LIVING currently ships internationally, including to:

• The United States
  
• Australia
  
• European countries
  

Available destinations may vary. During checkout, you will see whether we ship to your country.

We work with reliable international carriers, including:

• DHL
  
• UPS
  
• FedEx
  

The carrier is selected based on destination and availability.

Orders are processed within 1–2 business days (Monday to Friday).

Orders placed on weekends or public holidays are processed on the next business day.

Estimated shipping time is 6–8 business days (Monday to Friday), depending on the destination, including deliveries to the United States.

Please note that delivery times are estimates and may vary due to customs processing or carrier delays.

In total, you can expect delivery within 7–10 business days, including processing and shipping time.

We’re sorry to hear that. Please note:

• Orders are processed within 1–2 business days
  
• Shipping usually takes 6–8 business days
  

If this timeframe has passed, please contact our customer service team at support@zyra-living.com. We’ll gladly check the status of your order.

Yes, orders can be placed during public holidays.

However, processing or delivery may take longer. If delays occur, we will inform you when possible.

Once your order has been shipped, you will receive a tracking number by email.

You can also track your order using the tracking link provided in the shipping confirmation email.

Your tracking number will be sent by email once your order has been shipped.

Please note that it may take up to one business day for tracking information to become active.

If there is an issue with your shipment, we will notify you by email as soon as possible.

If you experience any delivery issues, such as:

• Your order hasn’t arrived
  
• An item is missing
  
• An item arrived damaged
  
• You received the wrong product
  

Please contact us as soon as possible at support@zyra-living.com, including your order number and, if applicable, photos of the issue. We’ll work with you to find a suitable solution.

You may return your order within 30 days of receiving it, for any reason.

Returned items must:

• Be unused and unworn
  
• Be in their original condition
  
• Be returned in the original packaging with all labels attached
  

Items that do not meet these conditions may not be eligible for a refund.

To request a return, please contact us by email at support@zyra-living.com.

After your request has been approved, you will receive detailed return instructions by email.

Your return shipment must be sent within 30 days of receiving your order.

Our return warehouse is located outside the USA, EU and Australia:

Return Address:

Liu Changxing

No. 2 freight elevator on the west side of the 3rd floor, upstairs

Yuantong Express, No. 409

Suxi Yiwu Town

310000 Zhejiang, China

Please note: since our return processing takes place outside Australia, this ensures fast and efficient logistics and allows us to keep shipping costs affordable.

Also keep in mind that returning items to a location outside your own country may result in higher shipping costs and longer delivery times.

For standard returns, the return costs are the responsibility of the customer.

We will reimburse return costs in cases where an item is defective, damaged, or the wrong item was delivered.

Yes, exchanges are possible. Please request the return form by email within30 days of receiving your order, and clearly state which item you would like to receive instead.

We’re sorry for the inconvenience. Please contact our support team by email and request the return form. Once you’ve submitted the form and sent us a photo of the issue, we will arrange a replacement or refund as quickly as possible and cover the return costs.

Once we have received and processed your return, refunds are usually issued within 1–2 business days.

Depending on your payment provider, it can take up to 5 business days for the refund to appear in your account.

For hygiene and safety reasons, certain items cannot be returned. These products are clearly marked in the relevant product descriptions.

We accept the following secure payment methods:

• Visa
  
• Mastercard
  
• American Express
  
• PayPal
  
• Apple Pay
  
• Google Pay
  

All payments are processed securely through certified payment providers.

All prices and payments are processed in US Dollars (USD) or Australian Dollars (AUD).

Any applicable shipping costs and taxes are clearly calculated and displayed during checkout before you complete your purchase.

Yes. All payments are processed using SSL encryption.

ZYRA LIVING does not store any payment information. Payment processing is handled exclusively by secure payment providers that comply with PCI DSS standards.

After a successful payment, you will automatically receive an order confirmation and invoice by email.

Please make sure to check your spam or junk folder if you do not see the email.

Refunds are usually processed within 1–2 business days after we have received and approved your return.

Depending on your payment provider, it may take up to 5 business days for the refunded amount to appear in your account.

Refunds are always issued to the same payment method used for the original purchase.

You will receive a confirmation email once your refund has been completed.

If we detect or suspect fraudulent or unauthorized activity, we reserve the right to temporarily suspend or cancel the order and may contact you to verify the details before proceeding.