FAQ

First, please check your spam or junk folder, as confirmation emails sometimes end up there. If you still can’t find it, contact us at support@zyra-living.com and we’ll be happy to help.

Changes or cancellations are possible up to two hours after the order has been placed. Please contact us as soon as possible and include your order number.

After this timeframe, we can no longer guarantee changes or cancellations, as the order may already be in processing or shipment. We will, however, do our best to assist where possible.

We’re sorry for the inconvenience. Please contact our support team at support@zyra-living.com within 30 days of delivery and include your order number and a clear photo of the issue.

Once verified, we will arrange a replacement or refund as quickly as possible and cover the return shipping costs.

We offer free shipping on all orders, with no minimum order value.

We currently ship to Australia, New Zealand, the United Kingdom, the United States and Canada. During checkout you will see whether we ship to your country.

Orders are processed within 1–2 business days (Monday to Friday). Our daily cut-off time is 00:00 (AEST/AEDT, Sydney). Orders placed after the cut-off, or on weekends or public holidays, are processed on the next business day.

Estimated shipping time is 6–8 business days (Monday to Friday), depending on the destination. Delivery times are estimates and may vary due to customs processing or carrier delays.

In total, you can expect delivery within 7–10 business days, including processing and transit time.

Yes, orders can be placed during public holidays. However, processing or delivery may take longer. If delays occur, we will inform you when possible.

Once your order has been shipped, you will receive a tracking number by email. You can track your order using the tracking link in your shipping confirmation email.

Your tracking number is sent by email once your order has been shipped. Please note it may take up to one business day for tracking information to become active.

You may return a product for any reason within 30 days of receiving it. Returned items must be unused and unworn, in their original condition, and returned in the original packaging with all labels still attached.

Please request a return by email at support@zyra-living.com. After your request has been approved, you will receive detailed return instructions by email. Your return shipment must be sent within 30 days of receiving your order.

You will receive the return address by email after your return has been approved. Our return facility is located outside your country:

Return Address (only after approval):
5th Floor, Elevator 4, Building 3
No. 12 Huaxia 3rd Road
Qiaotou Town, Dongguan City
Guangdong Province, China
Zip code: 523000
Recipient: Huhui

Please note that returning items to a location outside your own country may result in higher shipping costs and longer delivery times.

For standard returns, the return shipping costs are the responsibility of the customer. We will reimburse return costs where an item is defective, damaged, or the wrong item was delivered.

Yes, exchanges are possible. Please request the return form by email within 30 days of receiving your order, and clearly state which item you would like instead.

Once we have received and approved your return, refunds are usually issued within 1–2 business days. Depending on your payment provider, it may take up to 2 business days for the refund to appear in your account. Refunds are always issued to the original payment method.

For hygiene and safety reasons, certain items cannot be returned. These products are clearly marked in the relevant product descriptions.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal and Visa. All payments are processed securely through certified payment providers.

All payments are processed and displayed in Australian dollars (AUD). Shipping is free on all orders, and any applicable taxes are shown at checkout.

Yes. All payments are processed using SSL encryption. We do not store any payment information. Processing is handled exclusively by secure providers that comply with PCI DSS standards.

After a successful payment, you will automatically receive an order confirmation and invoice by email. Please check your spam or junk folder if you don’t see it.

If we detect or suspect any fraudulent or unauthorised activity, we may temporarily suspend or cancel your order and contact you to verify the details before proceeding.